Frequently Asked Questions

1

​Can I place an order over the phone?
Yes you can! Just call 01446 744633.  You can also pay over the phone using a bank card

 

2

Can I book a delivery slot?

Yes. If your order is over £25 then your delivery is free anywhere within the Barry area. Orders under £25 will carry a £5 delivery charge. 

3

Do I need to be in to sign for my delivery?

Not unless you have paid for recorded delivery.

4

How long will my delivery take to arrive?

We aim to deliver within 48 hours of your order.  If your order is to be posted then we will send by either first class mail or courier again within 48 hours of your order.

5

How do I find product information?

If no information is shown please call us

6

I can’t see my basket, what is wrong?

At the present time we do not have on line ordering

7

Is your website secure?

Yes

8

Do I have to pay to return my online order?

If you decide to return your purchase then you will be liable for the return costs

9

How do I return items bought via the website?

Please contact us on 01446 744633

We gladly accept the following payment methods:

My Favourite Pet Shop

120 Park Crescent

Barry

Vale of Glamorgan CF62 6HE

01446 744633

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